Support
Stuck, found a bug, or just have a question? Email kyle@goodanalysis.co.uk and a human will get back to you, usually within two working days.
Common questions
How do I get MindLake?
Download it from the Downloads page and use everything free for 14 days. After that it’s a one-off £19 (€19 or $19 outside the UK), from Pricing or from inside the app.
Where are my notes stored?
On your Mac, as plain Markdown files in a vault you own, and in your personal iCloud Drive if you enable sync. Nothing is stored on our servers unless you publish a note.
How do I keep the Mac app up to date?
It updates itself: new versions arrive in the background, signed and notarised, and install in place. MindLake ▸ Check for Updates looks straight away.
Where is the iPhone app?
The iPhone companion is in testing and comes to the App Store at launch. It’s included with MindLake, at no extra cost.
My sign-in code hasn't arrived.
Publishing signs you in with a code sent to your email, which works for an hour. Give it a minute, check your spam folder, then ask the app for a new one. If it still does not come, email kyle@goodanalysis.co.uk.
How do I unpublish a note?
Open Publish from the note's ••• menu or Note ▸ Publish to the Web…, and choose Unpublish. The public page stops being served immediately.
I forgot the password on a published note.
Passwords are stored only as hashes, so we cannot recover one. Republish the note from the app with a new password instead.
How do I delete my data?
Your notes are on your device, so deleting them there is enough. To close a publishing account, remove a waitlist email, or delete anything else we hold, email kyle@goodanalysis.co.uk and we will delete it.
How do I report a published note?
Email kyle@goodanalysis.co.uk with the note's address and the reason. We review reports promptly; see our Terms for details.
Also see our Privacy Policy and Terms of Service.